From the Inspiron series 15 model 5558 released in 2015 by Dell. A mid-level laptop with a 15.6-inch display and fifth generation Intel processor.

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Why does my laptop go to a black screen after automatic repair?

Greetings guys!

I have a Dell Inspiron 15-5558, which I've owned for a few years now with no issues. About a month or so ago, the laptop began going into automatic repair mode, followed by a blank screen that proceeds to nothing else. I ran the diagnostic tool, which yielded one error in relation to my laptop charger. I just got a replacement, but the issue still persists. I tried booking in legacy with secure boot off, which only seems to net a small amount of progress. With secure boot off, the laptop boots past the Dell logo, then proceeds to show the Windows logo with the loading dots near the bottom of the screen. Afterwards, it also goes to a blank/black screen with nothing else following.

At this point, I'm not entirely sure what could be the issue, I've seen it around the web, perhaps it has something to do with the OS? I ran the diagnostic tool over again, and this time the only error I got was in relation to my battery, which stated that my battery is nearing the end of it's operational life. Could it be possible for the battery to cause this boot issue, or does it pertain to something else?

I even tried booting the laptop with the battery removed, but for some reason, that tells me that there's no boot device installed. I guess it's some sort of safety feature? Can't boot the laptop while it's only powered by the charger?

At this point, I honestly do not know what the issue is, and any answers are greatly appreciated, I've reached my wits end.

Kind regards!

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1 Answer

Most Helpful Answer

Hi @tdvocals ,

If you have Win 10 installed here’s a couple of things to try:

Try repairing the installation using a Win 10 recovery disc. Your recovery partition info may be corrupted

A Win 10 recovery disc can be created from any known working Win 10 PC.

All you need is a 8GB USB flashdrive and about 40-60 minutes of time. In the host PC, go to Control Panel > Recovery > create a recovery drive and follow the prompts.

When you have the USB recovery drive, insert it into the laptop and turn on the laptop.

When it starts and before it boots into Windows, get into BIOS and alter the boot priority to boot from the USB as 1st boot option. You will also need to enable CSM to allow you to boot from a USB drive. Save the changes and exit from BIOS.

When the laptop restarts, it should boot into the Windows Recovery Environment menu area.

Select Troubleshoot > Advanced > StartUp repair and follow the prompts.

DO NOT select Reset this PC, as this could reinstall Windows and erase your data if you select the wrong option.

Try doing a system restore to a point in time before the problem started and check if this resolves the problem. This won’t affect your data but will affect any OS updates or programs, newly installed or updated since that time. They will have to be done again.

(If there are no system restore points available, you may wish to set this up as a future safeguard. Go to Start > Control panel > Recovery > Configure system restore. Have noticed that Win 10 doesn’t set this up by default)

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Hey, thanks for the pointer! Unfortunately, I do not have another computer that is running Windows 10, the only other Windows running laptop, is one that's currently running Windows 7. Is there any way I can use that laptop to create the recovery media?

Kind regards.

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I created a recovery media USB using Rufus and loaded it into my laptop. When I booted from the USB, the problem still persists. I get the Windows logo dead centre of the screen, and then nothing further happens. The logo fades out, and the screen goes black again with just the backlight of the display on. Any new pointers?

by

Hi @mr_fix ,

Just trying to eliminate things.

Does the screen stay on if you just boot into BIOS?

Try downloading and booting from this free memory test program

The idea is not to test the memory per se but to see if the PC still functions OK as this program doesn't need Windows to operate, i.e. is it a Windows fault or a hardware fault

If it passes OK I'm wondering if you have a faulty HDD as even the recovery USB won't load. It should load into RAM but it may also rely on the HDD I don't know.

Perhaps you could find if there is the laptop's HDD manufacturer's standalone HDD test program to test the HDD e.g. as per this example from seagate

by

Hey @jayeff

Just wanted to update you on the issue. I managed to fix the laptop, it appears your intuition about the problem being linked to the HDD may have been correct. The ISO creation tool you recommended was not playing well with my USB's, in fact, on several occasions, it managed to corrupt 2 USB's, with one being a brand new drive.

I managed to use the Windows Media Creation Tool to create a boot USB that allowed me to access recovery options on boot. For whatever reason, the drive was unable to boot any recovery or restore files that were on it, which led me to believe that it may have been an HDD. Which also further adds up, because when I attempted to use backup files on the drive on another windows machine, I couldn't get any of the files to show.

Anyways, I also used Rufus and placed the ISO on a second USB, that combined with the Media Creation Tool USB allowed me to factory wipe the drive completely, reformat it, and reinstall windows.

Thanks buddy!

by

Hi @mr_fix ,

Thanks for the feedback.

Glad that you got it working OK.

FYI (in case you don't already know, apologies if you do) go to Control Panel > Recovery > Configure system restore and set up system restore on your laptop.

Just a safe guard in case your laptop doesn't want to start correctly in the future.

At least you may have another recovery option available i.e. system restore point.

For some reason Win 10 doesn't set this up by default.

Also create a new USB recovery disc as well from the same Control Panel Recovery area. If you do this every time Win 10 has a "feature update" you won't get caught out having to download the feature update again if you have to use the recovery USB to re-install Windows with an earlier version.

Cheers.

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