While fully charged my screen powers on but stays black
My phone still newish and in good condition but my screen does not show any image what do I do
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Hi @nemsr27 ,
Has the phone been dropped at all?
Try the 1st part of a hard reset (down to Step.4 then hit exit), just to see if the screen works or not.
Doing it this way, the phone uses stored software that is not affected by user action.
If the display still doesn’t turn on then how old is the phone?
If your phone is less than 12 months old from new, there is usually a 12 month manufacturer’s warranty on the phone. Consult the warranty statement that came with the phone as to what you have to do to make a claim for a manufacturer’s warranty repair or replacement.
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