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Apple's 2016 revision to their laptop lineup targeted at professional users. Features a 15-inch, 2880-by-1800 Retina display, quad-core Intel Core i7, 256 GB / 512 GB /1 TB / 2TB storage options, 16 GB RAM, and a keyboard equipped with a Touch Bar. Released November 2016. Features Model A1707.

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Will not wake when opening lid

Hi,

My MacBook Pro will not wake up when opening the lid, it keeps thinking that it is still in clamshell mode.

When connecting an external display it works but when removing the external display it will not revert back to the internal display.

Also, when shutting down and I close the lid I cannot turn the device on, but when shutting down with the lid open it works as intended, I tried running a magnet near the left side thunderbolt ports sure enough the screen turns off and will not turn on.

An SMC reset does fix the problem but I dont think I can do an SMC reset every time I close the lid of my laptop.

Is this a magnet sensor fault for the lid?

Update (01/31/2019)

Update: It happened again. I’ve changed all my power outlets as well. What is causing this?

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Bring your system back to Apple as it should be covered under the repair warranty.

What are you using to charge your system the original Apple charger as well as the USB-C cable that came with it, or are you using something else, or using a Hub.

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Yes apple is repairing it again but this would be the 3rd time they will repair the computer, at this point I don't know what I'm doing wrong, I've been using the same charger and cable that came with it, the laptop lives on a desk so I have no clue anymore why its always breaking down.

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It's not you, this is likely a quality issue with the rebuilt part

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It does sound like you have a Hall sensor issue.

Sadly, the sensor is mounted on the logic board and is a custom part on the logic board. You’ll need a new logic board which is quite expensive.

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I would recommend you go to an Apple Store to see if you can get a warranty exception as this shouldn’t have failed. You will likely need to press to get it fixed. Be firm and polite, you will likely need to work up the food chain.

I wish you luck, let us know how you do.

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7 Comments:

I went to the apple store and yes apparently this was the problem since the battery swelled up and was pressing on the logic board, but they called it autoboot failure though, since the laptop is covered by apple care they will replace it for free.

This is my second logic board replacement, first one the device just died no explanation.

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mmm... The battery shouldn't have failed for such a new system. Are you using the original charger and the cable that came with it?

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Original Charger yes but I'm using the belkin break away cable, I just need to have magsafe to feel safer when someone might trip on the cable.

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Bring your charger and cable back and ask them for replacements. I have a sneaking suspicion the charger is bad.

I would also double check the outlet you are using and I hope you are using a good surge suppressor (or better yet a good UPS) as well.

Go the the local hardware store for a simple Go/No Go outlet tester And get a USB-C power meter like this one Satechi USB-C meter

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Just got my Mac a few weeks ago, no getting around it, apple replaced the logic board, batter and top case. and I'm not sure but I think the key board also got replaced I don't know if this is the newer butter fly keyboard, is there a way to tell?

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