What is wrong with my smart telly?

My telly is saying system damaged. Please upgrade system. There s a yellow tin robot with his stomach open like a door with a red question mark in a triangle.What does this mean ?

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3 Comments:

Hi Caroline,

It sounds like the TV's software has gone bad, and it is not able to automatically retrieve an update from the internet.

What exact model is it? You would find it on a seal of the rear panel. It would be something like TX-65EX700B or of similar format.

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It's a SHARP XB407352E36Q

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That is not the model number, might be a serial number.

the model number can be located on the back to the center or on the lower left side of the unit. The model normally begins with LC.

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