iPod 4th Generation or Photo

Model A1059 or A1099 / 20, 40, or 60 GB hard drive / touch sensitive click wheel

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How do I get it to unfreeze?

When to play first song, it din't start and has been frozen since I pressed play to hear that song. what do I do now?

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kimberly, first try to reset it by using Apple's method

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.

Tell us how it is going and what your iPod shows.

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kimberly will be eternally grateful.

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