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Why is my infinix zero4 going off after battery-overTEMPERATURE warn'

the battery overtemperature notification shows up and imediately the phone goes off.. even after multiple attempts to replace the battery…and now the phone cant switch back on…and cant charge..

the phone stays on for less than 3 minutes then goess off

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maybe the temperature sensor for the battery has been damaged from some kind of drop or sth OR the battery could have gone capput

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ELLY G will be eternally grateful.
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