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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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Why my iPhone turns off and on for no reason and it gets hot?

So I just got this phone and everything was working at first but like 3 days later gray flickering lines appears on the screen when I use any camera apps then the phone would shut off. I never dropped it or wet it and somehow this happens. When it shuts off it will do so for like 4-12 times until the warmness cools down. The lines, warmness and shutting down also happens when I put the phone to charge. Also, every time it shuts down the battery percentage drops up to a 10%. Everything else works perfectly with my phone. Any suggestions as to what needs to fix?

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If you “just got this phone”, was it bought new or used (pre-owned)? If it is new, I would return it to the place of purchase and ask for a replacement. If it is pre-owned, then you can’t really say for certain if it ever came into contact with water or was repaired. The symptoms you describe sound very much like water damage although it’s not limited to that possibility either.

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It's preowned and when I messaged the previous owner about it she said she never experiences that trouble with the phone. She sold it because she "doesn't like iPhones" and before I purchased it I asked her a bunch of questions concerning any damages and it seems like she's lying. She's also not giving any money back because according to her I might be lying too. So that's my dilemma

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Sadly, that's always a risk when buying pre-owned.

If you want to open it up yourself and take a look, follow this guide. If any of the liquid damage indicators are red, then you have a water damage problem to resolve.

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Christi Bradley will be eternally grateful.
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