Skip to main content

Announced in March 2015, and released April 10, 2015, the Galaxy S6 is the next flagship in the Galaxy line. The curved screen version is known as the Galaxy S6 Edge.

488 Questions View all

An error has occurred while updating the device software...

Alright so a while ago my phone got stuck in a bootloop, and I finally decided to fix it yesterday. However, I was an idiot and accidentally disconnected the cable while flashing on a new OS, and now my screen just says “An error has occurred while updating the device software. Use the Emergency Recovery function in the Smart Switch PC software” whenever I try to flash anything on. I tried smart switch, but it’s an s6 and it’s unsupported now. I tried kies and it just kept “Connecting” for over an hour so I’ve dropped that one too.

TL;DR, what program will let me restore my galaxy s6? Or what version of smart switch has the s6 supported.

Thanks

Answered! View the answer I have this problem too

Is this a good question?

Score 3
Add a comment

2 Answers

Chosen Solution

Hi,

Try using an older version of SmartSwitch and see if that works on your phone.

The S6 was released in Apr. 2015 so you’d think that the SmartSwitch Ver 4.0.116011_3 released in Jan. 16 would work.

Just a thought.

Was this answer helpful?

Score 4
Add a comment

I’m using the samsung J1 core and there was an error just like the one you are describing. So I downloaded the latest smart switch software but doesn’t seem to detect my phone. So I downloaded a previous version of smart switch software. It detected my device but then it wasn’t able to fix the error. A new error message pops up saying it doesn’t support my device.

Now i’m trying to download the firmware and install it on my phone using Odin software. The firmware file size is around 772 MB.

You can check out the steps at Hocview

Was this answer helpful?

Score 0
Add a comment

Add your answer

Mark Zuckerberg will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 12

Past 30 Days: 20

All Time: 8,904