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Why is my drone propellers and motor not spinning?

I have an extreme raptor drone that is new . I set it all up and everything works except the propellers. I don’t know what it fully wrong with it but when I try to make it fly it doesn’t spin, not even an inch. How do I figure out how to connect the remote to the drone?

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Please check if the drone battery is charged, the propeller will only spin if it have power! To check if the remote is connected to the drone make sure both the batteries are charges unless they have other hardware issue or failures .

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