Skip to main content

Fix Your Stuff

Right to Repair


The Motorola Moto Z Play (model number XT1635-02, XT1635-01 and XT1635-02) is a droid smartphone that was released in September 2016. The Moto Z Play can be easily distinguished by the word “moto” placed at the top and the square home button placed at the bottom of the front of the phone.

52 Questions View all

Moto Z Play, replaced defective battery, phone no longer charging

The battery on my Moto Z Play expanded and started pushing the screen outwards.

I dis-assembled the phone and replaced the battery, but now the phone does not take a charge.

Tried using the USB cable and wireless charger moto mod, same issue.

Tried a second battery from another supplier, same problem. Not charging.

Tried factory reset, and charging at boot loader, didn’t help.

The phone works off the 20% charge that the replacement batteries came with, works when plugged in with cable.

Is there anything I’m missing? What could be the cause of the problem.

Answer this question I have this problem too

Is this a good question?

Score 2


did you ever fix this?

im having the same issue


Add a comment

1 Answer

I am sure it has a charging ic and it sounds like it was damaged from the previous battery. It could have caused a short or it could have damaged the motherboard or possibly knocked parts off or loose from the motherboard. I would take it to a repair shop for an estimate.

Was this answer helpful?

Score 0
Add a comment

Add your answer

KTP will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 92