HP Officejet Pro 8620 is a multifunction printer for copy, scan and duplex. This device can be identified by its model number: SNPRC-1401-02

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Worth Repairing? Cost to repair?

Printer screen is stuck & continually shows (won’t allow normal copy, fax, scan to display) - "The original is jammed in the automatic document feeder (ADF). Open the ADF cover, remove and reload the original, and then try again.” Nothing is jammed or stuck. Will print eMails and attachments from computer, but, cannot copy documents . What is the cost of repair? Is this printer worth fixing? Thanks & Regards, Jim

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always show paper jam

=== Update (03/20/2019) ===

always show paper jam

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1 Answer

Are you able to scan Documents ?

if you are not able to scan documents then the scanner is defective,

paper jam : where is the paper is getting jammed ? if it is mechanical rollers check if the rollers are stuck or on anything is stuck or clocking the way,

check your fuser and toner/drum life if it is expired or exceed it will also cause to jam

try using compatible or used spare parts the price will be less, but not sure how long they will work if you buy original it will be expensive,

better to buy a new it will at least work for 2 years with out any issue, if serviced properly , only to replace the toner.

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