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Model A1502 / 2.4, 2.6, or 2.8 GHz dual-core Intel processor / Released October 2013

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Automatically turns on when plug in - SCREEN BROKEN

Problem - no start up!

Retinal display cracked so screen not working. I have been using a HDMI to external monitor.

I was in the process of updating the OS... (probably to Sierra from El Capitan) Laptop turned off half way through update.

Now I can see light coming from the sides of the screen but nowhere else.

HDMI to external screen doesn’t register on external screen when starts up.

I also tried MINI DP TO HDMI to same external display.

I took cover off and cleaned it out pretty good and it’s still doing the same thing.

Laptop doesn’t turn off when I close the lid but lights turn off.

Please let me know if you have any ideas.

Thank you!

Answered! View the answer I have this problem too

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No easy answer here ;-{

Without a working internal display we just don’t know whats happening. During the update process the system will reboot a few times on its own as it is also updating the systems firmware. So did the system get stuck in that phase of the update or because of the firmware update the external monitor is not registering.

I would take the system to an Apple Store and ask them for an estimate explain you’ve been using the external monitor for a while without any problems so they don’t over focus on the broken display. Lets see what they say and what the costs will be. Ideally, they should quote you a bench fee plus parts, the parts will be the clue if they say logic board then you have to decide if you want to put that much into the system (between the display & logic board).

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4 Comments:

Thanks for your help. What do you think is the cheapest way to get stuff off of the hard drive assuming it still works? I don’t have access to another Mac. Maybe Apple store can hook it to another laptop with my external hard drive?

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Also - would any of the start up commands do any good? I’ve seen all kinds of random answers to the effect of, “nothing worked and then I did “X+X+X” and it came back to life!”

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The only way to salvage your data would be get a OWC Envoy Pro Portable, Bus-Powered USB 3.0 Enclosure For Apple Flash SSDs (June 2013-Current Mac Models). You might find one on Amazon or eBay used. But you would still need anther Mac to gain access to the files.

I don't see how any of the start up options would help here. But here's a guide of the possible commands: Mac startup key combinations

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Thank you very much.

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Anthony McWilliams will be eternally grateful.
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