Model Number A1707. Released June 2017, this MacBook Pro features Kaby Lake processors up to the 2.8 GHz quad-core Intel Core i7 processor with Turbo Boost up to 3.8 GHz.

72 Questions View all

Problem with brand new MacBook Pro

Hi, I just bought a new Macbook Pro.. so today when I opened the lid, the screen started flickering slowly, then when I clicked the mouse it would go crazy.

I have never dropped it, or anything like that, it is a few days old.

I had to force turn it off by holding power off button, after the restart, the problem is gone.. for now..

Oh and one last thing, there is a little light leak coming from the top of the display, it is very hard to see, and yet I saw it when I'm using the Mac in total darkness.

I have included a video of the flickering, and a photo of the leak.

I bought insurance at firm called Securator, but.. should I return it to the electronic store I bought it at instead? or what should I do?

- Thanks

Block Image

Block Image

Answered! View the answer I have this problem too

Is this a good question?

Score 0

Comments:

I would return it back to the store ASAP!

by

Just did, they gave me a new straight away :) Do you know what caused this error?

by

Bad quality control at Apple or someone bought it before you and damaged it.

by

Add a comment
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12

3 Answers

Chosen Solution

Return that thing ASAP, i would probably recommend a refund too.

Was this answer helpful?

Score 2

Comments:

Just got a new one as I returned it, so thats cool

by

Add a comment

DOA machines happen...Even with Apple.

I recently opened an sealed iPhone X with a nice fat scratch on the glass.

Luckily for the customer I noticed it, otherwise he'll have a !&&* of a time explaining that to the customer service.

Was this answer helpful?

Score 1
Add a comment

Need to display DOA clam for ok

Was this answer helpful?

Score 0
Add a comment

Add your answer

André will be eternally grateful.
View Statistics:

Past 24 Hours: 2

Past 7 Days: 15

Past 30 Days: 62

All Time: 355