Model A1238 / 80, 120, or 160 GB hard drive / black or silver metal front

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iPod is 'frozen' showing one song being played which is static

My iPod is fully charged and the 'hold' switch is off. When connecting to iTunes to update the iPod, iTunes does not 'see' the connection. It does not respond to any input from the menu wheel, including switching off.

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Franlin Diederix, try to reset your iPod. Toggle the Hold switch on and off a couple of times. Press and hold the Menu and Select buttons at the same time until the Apple logo appears, this may take 10 seconds or so. You may need to repeat this step.

If you are having problems resetting the iPod, go ahead and set it on a flat surface. Then make sure the finger pressing the Select button is not touching any part of the click wheel. Also be sure that you are pressing the Menu button towards the outside of the click wheel, not near the center.

If the above mentioned steps do not work, then you can try connecting your iPod to a power adapter and plug the power adapter into an electrical outlet, or connect the iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.

Now if that does not work, it is time to disassemble your ipod and take a look at all the connectors, check for debris like lint, etc, check for corrosion, make sure that all the cables are seated right. Pay close attention to the HDD ribbon cable and the click wheel cable. At this time if still not working consider to replace your hard drive and click wheel, reevaluate and logic board replacement would be next. Good Luck and let us know how it is going. Also, it always helps if we have more info about which device you have.

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