Fix Your Stuff Community Store

The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014. Model number: A564C.

50 Questions View all

Options

what's wrong when the pop up word appear and block the screen?

when i switch on the phone, a message appeared at the front screen saying. "unfortunately, you tube has stopped" and the message never get cleared even though i try many times. the pop up message has blocked me from entering my phone. what shall i do to get rid of the message?

Answer this question I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

Hi,

Try starting the phone in safe mode.

If the phone starts OK without the pop up message, go to Settings > Apps (or Apps Manager) > swipe across to All > scroll down to find YouTube > tap to enter, tap Clear Cache > tap Clear Data > tap clear.

When finished return to home screen and restart the phone in the normal manner.

Hopefully the problem has been resolved.

Was this answer helpful?

Yes No
Score 1
Add a comment

Add your answer

john Lebeoa will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 35