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Repair guides and troubleshooting for Dell Inspiron 17" laptop computers.

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Why are two of my three usb ports not working?

when I put in thumb drives the system does not register that they are in . Only when I plug in thumb drive in usb port my mouse is plugged do they work.

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Hi,

What is the model number of the laptop?

What OS is installed in the laptop?

Bit confused by your question.

Are you saying that a mouse works but not a thumbdrive or are you saying that when you plug in a mouse the thumbdrives work in another USB port?

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Its usb 3 or classic 2.0? Usb 3.0 need alltime driver....

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anything you did recently? (ex. spill water, repairs, recovery, etc.)

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it's a 2.0 usb

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Update the BIOS, and install latest drivers from the site of your laptop.

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Thank You for the help that seems to have solved problem.

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System restore did mine

Update (10/21/2018)

System restore did mine

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amarroccoli will be eternally grateful.
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