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PS4 Controller model CUH-ZCT1. Released in November 2013 by Sony Computer Entertainment, this six-axis, 3.7 V lithium ion battery controller is uncomplicated to repair. (NOTE: Teardown guide is NOT for this model)

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Can't use buttons except in menus

As the title says pretty much, when I start a game I can't get through any main menus and the only button working is the ps-button down in the middle. I can still use all the buttons in the menu tho.

What do you think might have caused this and do you have any possible solution?

Answer this question I have this problem too

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Even i faced same issue. One by one all buttons stopped working.

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Issue is with the conductive film circuit; which wears out and stops working. You need to first open your DS4 and note the model number of Motherboard circuit, based on which you can buy the conductive film from Ali Express or Amazon. Cost of the film is about $2-$4 in. You can replace it on your own. Please contact me if you have any query. @tumharajai (InstaGram)

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