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A notebook PC released by HP in May of 2014.

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help removing optical drive, bezel broke off

I actually have an HP model number 15-bw033wm laptop

I removed both screws holding the optical drive in place, but when I gently tried to wiggle the optical drive out, the bezel broke off. I think it broke the clip off one side of the bezel. I can put it back on but it's not strong enough to use to pull out the drive. I've removed drives before and they've always come out very easily. But this drive will not budge. There were only 2 screws holding it in and it's a new 2018 computer. (I'm outside the US so returning it is prohibitively expensive. My best option is to just order a new fan and replace it myself.)

Can anyone offer any advice on how to get the optical drive out so I can open it up to get to the fan?


Update (05/04/2018)

I followed the instructions on page 33, but my issue is that with this laptop, the optical drive will not slide out. I've removed the screw pictured in the manual and there is a second screw right next to the drive that I've also removed - so nothing should be holding the drive onto the lapatop. I've removed the optical drive from other laptops and they've always slid right out - but with this one it's stuck tightly inside the laptop. When I tried to wiggle the bezel (which is all you can hold onto to pull out the drive), the bezel detached from the drive - and in the process, I think it broke the clip on one side. So now I can loosely reconnect the bezel to the drive on one side - but it's not strong enough to pull the drive out. I've turned the laptop on its side hoping gravity would help it slide out - but it does not budge. And with the bezel off, I can find anything on the drive itself to get a grip on so that I can slide out the drive. Of course I can't get inside the laptop either (to see what else might be holding it in place) because I need to remove the optical drive before it can be opened up. I've searched online for this problem - but I can't find anyone who's ever had this same problem.

Any suggestions? Thanks so much.

Answered! View the answer I have this problem too

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Hi @kristid ,

So there is no way that you can eject the tray, either electrically or mechanically (usually in a pin hole near the bezel) and grip the disc tray?


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If you can turn on the laptop, eject the tray.

Or, use a paperclip to eject a tray.

Gently pull out the optical drive by gripping the tray, as it should give you more leverage than pulling the bezel.

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I ejected the tray as SW suggested and it gives me a lot more leverage. But that drive still would not slide out an would not budge. I finally decided to remove the keyboard which apparently enough to free the optical drive. My laptop might have been damaged in transit and maybe that wedged the optical drive in tight somehow..... I really don't know why it wouldn't slide out like they normally do. In any event, I got it open. Whew!!

Anyone else in the future who may have this problem, I hope this post helps you.

Thanks for your help SW and jayeff!


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Hi @kristid ,

Here is a link to the service manual for the laptop, taken from this webpage.

Scroll to p.33 to view the necessary pre-requisite steps and then the procedure to remove the optical drive.

BTW it shows that there is only one screw holding it in. ;-)

The fan removal procedure starts on p.59

Hopefully this is of some help.

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Kristi will be eternally grateful.
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