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Repair and service information related to Dell Inspiron 15" (inch) laptops.

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I got BSOD for the first time. Help.


I have been gaming and web browsing on my Dell Inspiron 7567 Gaming for a few months now, and have been loving it.

However, during a particularly intense session of watching YouTube, the blue screen of death popped up.


What failed was nvlddm.sys .

I ran sfc /scannow in command prompt, and nothing popped up.

I also check to see if there were any new GPU driver updates, (since what failed is related to NVIDIA drivers), but GeForce Experience said they were up to date.

Now, my question is, what does that (Stop Code and What Failed) mean, and should I be worried? What can I do to fix this? And is BSOD normal?

Some questions that you will ask and answers I will reply:

Q. Have you been tampering with the parts?

A. No, and I don't plan on doing that anytime soon.

Q. Does you laptop overheat?

A. No, it gets warm when I put my hand over the fans sometimes but never to the point where it's uncomfortable to use.

Q. Do you overclock your laptop?

A. No, and I don't plan on doing that soon.

Q. Have you tried updating drivers?

A. Like I said, I have received no new updates.

Thank you for reading and I hope you can help. Will update soon.

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I've found graphics cards to be very finicky things. They always want things their way and their way alone. That STOP code is pretty much the GPU and the Drivers for the GPU conflicting at some point and it caused the system to stop. This could be caused by quite a few things but most commonly it's the drivers.

Now I know what you're thinking while rolling your eyes, "I already checked for updates!". Yes I know. I'm aware you did. You've done valiant work so far but I've seen success in this method though there's no guarantees. Rule of thumb with finicky things is to "give them a fresh start". That's why "turning it off and on again" works so well in lots of different situations. It gives everything a fresh start. Just updating the drivers with the Nvidia GeForce tools is great practice but sometimes the GPU just gets cranky and needs a fresh start.

I recommend your next step be downloading the most recent update package for your GPU set from Nvidia's website:

After you've acquired the drivers in an offline/installer form, you will need to uninstall your current drivers in their entirety through your "Device Manager". Generally if you type that into your Start button's search bar you'll find the control panel item with the same name. In there you want to locate your "Display Adapter" which will be the name of your GPU. Right-click that item, and "Uninstall Device". Let it do it's thing, your screen may flicker or black out on you, that's fine, this is temporary.

Then your graphics may come back fuzzy and blown up, also somewhat normal. Each experience is different depending on your monitor and GPU setup. After the uninstall is finished, Reboot! Let the computer cycle back to the OS, then login to your account and install that offline GPU driver package you downloaded from Nvidia earlier. Your screen will flicker and black out a couple times or so but should be back to normal after the installation process is done.

Give that "Fresh Start" a try with the GPU drivers and see if the issue comes back. I wouldn't worry about this STOP code unless you kept seeing it over and over again.

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Unfortunately, I'm a coward, and I'm too scared to do something like this. But your last paragraph gave me the answer I was looking for. Thanks.


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