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Released September 16, 2016. Model 1660, 1778 Available as GSM or CDMA / 32, 128 or 256 GB / Rose gold, gold, silver, black, and jet black.

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Help! My phone has several issues regarding sound and basic functions

Hi guys,

I have a huge issue. My iPhone has been acting up all day. It first started with lagging when using whatsapp. It seems that it overheats and it stops working, but when cooled down it seems to work. However, when I make calls. I can't hear a thing and people can't listen to me. I hace tried using tjw speaker and it doesn't work. When I can hear the other side there's weird sounds.

I have updated the iOS in hopes it will fix this problem. Please, help me!

Thanks!

Answered! View the answer I have this problem too

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@aishinchi go to your "Voice Memos" app and try to record a memo.

If you cannot - if you don't have the possibility to press on the record button, then most likely you phone is suffering from an audio circuit failure, very common on iPhone 7/7+ specially after a drop.

So unless your phone has suffered from other issues such as liquid damage, this audio circuit issue is the most probable cause for failure.

If your phone is still under warranty, and has not been previously opened, you can have it replaced at Apple.

Otherwise you have to seek the help of a micro-soldering technician. It is a delicate repair, and for sure not a DIY one. If the tech is experienced and has the proper tools, it can be pretty straightforward specially that we've been seeing them and repairing them almost daily. And a proper technician will not just " reflow" the chip (bad practice) or just replace the chips (useless), but actually repair some severed connections to prevent this from happening again in the future.

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Has updating the iOS assisted your issue? If not, the next move I would do is a back up and restore to see if it was a bad iOS download.

Good Luck

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1 Comment:

Hi juax, I have already done that. But it is still the same! Thanks!

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Aimi will be eternally grateful.
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