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Released September 16, 2016. Model 1660, 1778 Available as GSM or CDMA / 32, 128 or 256 GB / Rose gold, gold, silver, black, and jet black.

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iPhone 7 won’t charge past 3%

My iPhone 7 dropped about desk height and it still worked, however the iPhone would only charge to 3% and stop there. Is this a battery problem and should I just replace it?

Answered! View the answer I have this problem too

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Hello,

I have had difficulties with my iPhone 8 plus for two days, the battery remains at 3% and no longer takes energy and I have already tried it with several adapters and cables. one of the cables was overheating and it was no longer usable. please help me, i don't know what to do? my battery is at 86% performance.

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Chances are something in the charge circuit got damaged from the drop. I doubt it's the battery although it doesn't hurt to open the device to see if the battery is well connected.

If the battery is well connecte, then what can happen after a drop is that some solder joints underneath IC's or other components gets cracked and doesn't make good electrical contact anymore. That would require that it be looked at by a micro-solderer. Please don't add a great iPhone to the e-waste landfill.

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4 Comments:

But if something cracked, no electricity would be able to pass through, however the iPhone charges even if it’s dead all the way up rob 3%, but stops. I saw a video where a iPhone 6 was stuck on boot loop because the battery only held 1%

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Either way, if a new battery doesn't solve it, the entire charge circuit must be troubleshooted by a micro-solderer. It could be a cracked solder ball or a defective component.

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I see you guys do repairs. Can we mail globally (From US) and how much would this cost? [Assuming that battery or charge port is replaced and did not fix]

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Hi Christian. This is not a forum for soliciting work, we're just here to help DIY fixers. There are several reputable micro-solderers patrolling this forum, including the two who have answered your question. You can also click on my (or Jessa's or anyone's) profile avatar to learn more about my services, at the very least, it can serve as a data point.

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Hey there,

I would definitely rule out that the battery became disconnected before doing anything else. The battery conveys battery data to the logic board including charge percentage. Each phone responds differently to a fault in the BATT_SWI data line. With a history of "this was fine until I dropped it" then the most common fault would be a poor connection between the board and the battery. After you've ruled out battery, and determined that this is a logic board problem, then it could be a fault within the tigris chip that 'listens' to the battery data--tigris is a replaceable chip by your local microsolderer, after that this is a pretty open ended problem.

Best of luck!

Jessa

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Alright will check with battery connection. The iPhone works when it isn’t plugged in but of course acts like it’s at 3% and will die at the normal speed. Will order a new battery just to test. Thanks for another contemplation.

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Thanks Jessa! Because of you another iPhone is fixed. My battery connector was just off the connector by about half a millimetre hahaha. I only just got it working yesterday with a new display and battery so I probably didn’t connect it right. Thanks!

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Hello, so I haven’t dropped my iPhone 7 or anything but it also won’t charge past 3%, nor can I use it while charging cause it just shuts off. Is the battery all the sudden dead? Cause the battery health was at 88% now it’s undetermined.

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same thing aiden

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same thing -martin

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Me too..I am having the same problem. Please help

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same thing here

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Same here i hv the same problem with iphone 7 plus

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Apple is still in the 1 billon dollar lawsuit for there batteries if you take it in with this issue they will replace it for you for 30$ and potentially if theres no water damage and depending on how old it is give you a new one. MAKE AN APPOINTMENT APPLE SUCKS WITH WAIT TIME

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Hello there i got exactly same problem if you have solved please let me know as well..

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I have the exact problem…please tell me how you fixed it , im frustrated of this phone now please tell me how you fixed it

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I have the exact problem…please tell me how you fixed it , im frustrated of this phone now please tell me how you fixed it

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Hello,

I have had difficulties with my iPhone 8 plus for two days, the battery remains at 3% and no longer takes energy and I have already tried it with several adapters and cables. one of the cables was overheating and it was no longer usable. please help me, i don't know what to do? my battery is at 86% performance.

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I dropped my phone and after that it wouldn’t charge past 3%. I just opened it up and disconnected the battery connector and it was working perfectly after.

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Yes! It worked for me as well. Thank you from Pakistan.

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I have the same issue on my iPhone 7 and had a new battery fitted by apple about 4 months ago. It won’t charge and is stuck at 3%. Took it to apple and they said they connected to another battery so ruled that out. Didn’t offer any advice so bought a new one. Perfect iPhone sitting here without a mark and red limited addition but no good to man our beast. Any help ? Or other solution found?

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Same problem here, I Have an iPhone 7 Plus. I haven’t dropped , Just out of nowhere started restarting like crazy when it was charging, also it was kinda overheating. I tried updates and reset it but nothing. Now its stuck in 3%, Im not even able to see the battery % anymore.

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p.s heeelppp!

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Had to buy a new phone.

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I have exactly the same problem after I dropped iphone 7 yesterday. HAve ordered a new battery and will see what to do. I also cracked the touch screen on one corner badly. So I need to change the touch screen digitizer assembly completely.

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I use an iPhone 6s and had same issue after replacing the battery. It was obvious the technician didnt connect the battery properly so I had to open the phone, disconnected and reconnected the battery and viola…problem was fixed!!!

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I have the same problem. Disconnecting and reconnecting the battery cable solve the problem but only for a few days. Do you think it's the battery? I'm planning to order new battery but I'm afraid if something else causing it.

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Christian Lapitan will be eternally grateful.
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