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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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Phone doesn’t turn screen off during call

Hello guys,

A day ago I got my screen replaced and the proximity sensor seems to work because the auto brightness works but it doesn’t turn off the screen during calls.

It’s not a software bug or anything because it was working fine before the screen change and I tired to restart the phone multiple times.

Answered! View the answer I have this problem too

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Chosen Solution

The issue is that the proximity sensor is damaged on the front camera ribbon flex.

Auto brightness actually uses a different sensor, this one is called the ambient light sensor, the proximity sensor is used to make the screen turn off during calls as you know and nothing else.

I recommend taking it back to where you got it repaired from, chances are they damaged the flex during the screen replacement.

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I had this problem in A6 Plus and simply just updated the OS it works fine it looks it is an issue in one of the installed versions of the OS

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