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Processor: Intel Core i3 / i5 / i7 Memory: 4 GB DDR3L Storage: 500 GB / 1TB HDD Display: 15.6" LED backlight (1366 x 768) / HD Operating System: Win 10 Home 64-bit

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My wife's ASUS Q524UA (laptop) logon screen will not display

Windows 10. Ctrl-Alt-Del does not work, does not have a removable battery so that technique will not work. Cannot get it to reboot. Help???

Note: could not find the laptop in the drop-down screen so chose the extensa 2511!!!

Answer this question I have this problem too

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Hold the power key down for 10 seconds. Laptop should turn off. Then boot by touching power key again.

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Jim Provence will be eternally grateful.
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