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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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My phone wont turn on

when i plug my phone in u can hear a noise but nothing pops up on the screen and when i unplug it turns off.

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Chosen Solution

What happened to the phone recently; was it dropped, damaged or repaired?

Based on your description, it sounds like the backlight may not be working. When you connect the phone to an iTunes enabled computer, is it recognized? If it is, then immediately shine a very bright flashlight on the screen. If you can see a dim image, then the backlight is the issue.

If this problem happened shortly after a screen replacement (which worked initially), then the backlight circuit may have been damaged. If this happened following a drop or other physical damage, then it may be the screen.

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Have you tried doing a hard reset? This basically reboots the phone. Hold down power and volume down for a few seconds together and see if the Apple logo comes up.

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