Fix Your Stuff Community Store

Repair guides for Samsung Galaxy J3 smartphone.

159 Questions View all

Options

Why is my phone stuck on the turning on screen?

My phone froze randomly, so I turned it off and then on again. Then it got stuck on the turning on screen, with the pulsating Samsung logo. I tried to turn it off again and charging it, but nothing happened.

It's been doing that for two and a half hours.

I know it can't be because it's old because I got it like three months ago.

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

Ok this is what you do cuz this happened to me press and hold the power button and volume down button at the same time and that will do a hard reset without deleting your data

Was this answer helpful?

Yes No
Score 1

1 Comment:

Thank so much!

by

Add a comment

Add your answer

Annelies will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 74