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Can someone help me on what is the problem ?
https://www.youtube.com/watch?v=tmHgqxAS...
https://www.youtube.com/watch?v=S6cXgT4b...
I went to the service center in India and they said entire display has to be changed and it costs 47,500 rupees... ($730 US) Now is there anything I can do?
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This is a common issue with the 2016 models. The new flex cable design between the lid and body was defective.
Bring your system into an Apple Store as it should be covered under an extended warranty problem.
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Entire display should be changed or some wire kind of thing also Warranty is over and I dont have apple care so can u plz tell me how much it's gonna cost...
Apple has extended warranty on product defects this is one of those cases! Trust me! You have a free repair coming to you. You may need to fight for it.
If you really want to pay it's a new display assembly (read $$) plus the labor for someone to put it in.
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You'll need to call Apple Support to get the exception logged. Don't take no as the answer, be polite and collect names and direct numbers for every person you spoke to and have them escalate the issue up. The trick is to get to a real Apple employee to get them to get your system fixed.
I don't know the hierarchy in India as Apple doesn't have a direct store front (Apple Store) They do have a special relationship with Croma located at: Mumbai: Malad, Juhu, Oberoi Mall, Phoenix Mall and Ghatkopar.
Do you travel to other countries which Apple has a real store? Ideally where you bought your system. You may need to visit that store.
Either way you do have a bit of an uphill battle here. Be patent! If you still end up at a dead end you'll need to write a note to Tim Cook directly expressing your dismay on not getting your system fixed. Within the note list all of the people you spoke with and their location, title and phone number. Hang in there! Let us know how it goes.
by Dan
Nothing worked u told like extended warranty or something right their response is like this "The warranty is what covers manufacturing defects I am afraid. Once the warranty has passed, the MacBook Pro no longer has a warranty that covers any defects, unless an extended warranty was purchased or there is a program for a known issue covering this."
I even wrote mail to tcook which is impossible that they will notice...I think it's over I never should have bought first gen touchbar laptop...
by Albert