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JBL Connect app stagnates on "turn bluetooth on" screen

I got a new JBL Pulse 3, and have connected it to my iPhone's bluetooth. Music through this thing is awesome!!!! But when I open the Connect app, it stays on the "turn bluetooth on" screen? The bluetooth is on, and the speaker connected. So then I tried turning the speaker off, closing the app, turn bluetooth off and then restart the process. But the app stays on the "turn bluetooth on" screen...

Any help?

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This also happend to me with my flip 3, if you are on ios 11 and above, open the app, when it says turn on bluetooth, turn bluetooth of from your control centre not settings, go to the app again and from there activate bluetoth from control centre and the app starts saying discovering, then connect your jbl and you are good to go!!

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As JBL has new products out, as well as Connect Plus… and I had the same problem with Android… I don’t know how relevant or helpful this will be.

With the above being said…. I had the same problem with my Galaxy S6, two Charge 3’s and the JBL Connect App. The phone and speakers would pair together and work just fine, but the Connect App would not go past the discovery screen and kept advising me how to pair a speaker.

Despite powering the phone and speakers on and off, as well as removing and renewing the Bluetooth pairing of the speakers, I could not get JBL Connect to recognize the Charge 3’s.

My final attempt to get JBL Connect to work was to uninstall/reinstall the app, reboot the phone and factory reset the Charge 3’s.

From there, I powered up the Galaxy S6, made sure the Bluetooth was off and opened the JBL Connect app. When it prompted me to turn on the Bluetooth, I used the app to turn it on. Then I powered up one Charge 3 and paired it while the app was on… and the app recognized it immediately. When the second Charge 3 was powered up and paired with the first, it showed up immediately on the Connect App.

So far, the app and speakers have been working fine in both stereo and party mode through the JBL App, whenever I use it.

Hope this helps someone.

One thing I’ve learned after writing the above answer

I never updated the firmware on my Charge 3’s to Connect Plus and beyond.

My Charge 3’s are firmware 3.9. You find this by powering on the speaker then pressing the connect and volume down buttons. A voice will tell you your current firmware version.

When I updated the JBL Connect App on my Galaxy S6 beyond 4.1.199 I had the connection issues all over again.

As I’m fine with the original Charge 3 firmware and sound, I reloaded 4.1.199 into the Galaxy and it has worked perfectly.

I have JBL Connect 4.7.8 on an Ipad and it struggles, but eventually will connect the pair of Charge 3’s after several to many attempts.

So, if you have no plans to upgrade older JBL speakers to Connect Plus, you may want to stay with JBL Connect 4.1.199.

If you have upgraded your firmware to Connect Plus and newer versions of the Connect App, I don’t know how much this post will help.

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Yes this worked thanks

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It’s a problem with iOS11

I flagged it with Harman support and they it said it was working fine. It does work fine on iOS10 but not 11

They told me to get an Android device.....

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Android (GS8) user here. Had the same issue. @gerti ‘s suggestion worked once. Now it stopped working.

Also, don't buy the their speakers to used paired (party, stereo), they work with limited devices (not with laptops which is why I wanted them), mono only (app is s#!t), sometimes witch crackles coming from the second speaker. :/

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Hi, I am using Android (GS7). Upgraded to Connect+, the app does not discover the Charge 3 at all (Bluetooth works fine).

I did the upgrade because I need to disable the notification sound (terrible and loud). But, no luck at all. :C

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same here. any news?

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I've got a pair of the Charge3’s and have the same issues everyone is describing.  Working from an iPhone the connection is very volume-dependent.  When I turn it down below 30% I lose the 2nd speaker but if I’ve got the volume up it will hold signal.  I’m running it stereo with the speakers barely 4’ apart and me and my phone right in between  so I can pretty much rule out being out of range somehow.   It is also very annoying that there is no ability to pair them either in stereo OR party with either my PC or MAC laptops.  I’m sure they’ll figure that out eventually but that seems to be something everyone wanted these to do out of the box.

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I have Samsung Note 8 and Charge three. What worked for me was restarting phone after turning off bluetooth and restarting the Charge 3. Start the phone and the letting the JBL App tell me to turn on bluetooth. I had done the Charge 3 factory reset earlier but that may or may not been part of my solution.

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coetzee.kruger will be eternally grateful.
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