The Razer Blade Stealth are a line of premium Ultrabooks by Razer. The latest model is the Razer Blade Stealth (2019)

28 Questions View all

RMA returned me a dead laptop

So folks, I have this discrepancy at the current moment. I recently made a post about a razer blade stealth not supplying enough power to the display which what gives me a black display. I just received the unit itself today after having the new Wifi module installed and paying them the inspection/diag fee along with part cost for the wifi module.

Now, as soon as I get back from class, I open the box up and try to power on the laptop. It wont power on! So, I imagine its just dead from not charging. I plug in an OEM charger and try turning it on. keyboard flashed the usual led wave rgb colors and then all of a sudden, Sparks emanated right above the power button. The laptop then just instantly shut off and now wont display an ounce of life. The whole unit seems to be fried. I sent it to them to diag the issue with the display, the laptop turned on without any problems before they got it! Yet now im stuck with a brick. This laptop has no warranty but I mean, is this something they should have to cover? I feel robbed...

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

Browse Our Store

1 Answer

Most Helpful Answer

@roglover the only way to get this rectified is by contacting whomever you send it to for repair. I would think that if it was done by a reputable source, they will make it right. Not much we can do for you on here.

Was this answer helpful?

Score 2

Comments:

I understand nothing can be done here. I just wanted some advice on how to proceed! I have already emailed the representative in charge of this RMA

by

@roglover I would not just rely on email. I'd be using the phone and demand to speak with a supervisor and regional manager etc. you may have to push a bit hard to get something from those companies.

by

Thats exactly what im thinking. Ill be calling them tomorrow.

by

Add a comment

Add your answer

Dario daja will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 4

Past 30 Days: 14

All Time: 310