Laptop will not charge in cart, but will charge with external adapter.

We have a Dell cart that holds 30 Dell Latitude 3340's. Specific laptops have started to not charge while docked in cart. They will charge with external AC adapters. The path is the following: Power goes to cart, AC adapters are plugged into outlet behind laptop, AC adapter plugs into a female-to-male adapter that is mounted to a try, laptop slides into tray to charge. I have tried changing the battery, changing AC adapter, changing tray. Nothing seems to get the laptop to charge via the dock. Other laptops charge in the same tray.

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Most Helpful Answer

After further troubleshooting, I have found the issue. Removed bottom cover of laptop to expose DC jack. Found the jack was slightly shifted inward. This caused the slot adapter to not make a full connection. Pushed jack outward and secured bottom plate. Laptop now charges in tray.

Was this answer helpful?

Score 1
Add a comment

Add your answer

Aaron will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 3

All Time: 40