Why does my screen go out but I still have sound?
Just bought a 65" rca 4k tv model# rtu6549 and the screen occasionally goes black and I still have sound what could that be?
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@cm20228 could be a bad power board/LED backlight driver or a bad mainboard as well as a bad T-con board. You will have to go ahead and take a look at those. Of course, there is always a possibility of a bad firmware.
Since you just bought this set, I'd contact the vendor and have it replaced/repaired under warranty. Do not try any self repair until you checked out what kind of guarantee you have on this set.
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how did you make out?i have the same issue but out of warranty now,any help be good.
by shawn putman
Can anyone in Tucson recommend a repair shop that does house calls? I'm a disabled Air Force Vet, who has No car!
by James Gray