Fix Your Stuff Community Store

In June 2017 Apple updated its 13" MacBook Air with a newer Broadwell Intel Core i5 processor, resulting in slightly increased performance and battery life.

422 Questions View all

Options

No video capture devices were found in System Information

Hi,

The built-in camera of my MacBook Air 2017 stopped working.

I was able to use the camera of my laptop with Skype or FaceTime. It was working very well.

I went to About This Mac > System Report > Camera: No video capture devices were found.

I tried to solve the issue using Terminal > sudo killall VDCAssistant. It didn't work.

Please help!

Thank you

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 1
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

First you system is likely still under warranty (one year for defective parts) so I would first visit an Apple Store to have them take a look.

If that don't pan out then you could try reseating the camera cable on the logic board to see if that fixes it (I strongly recommend you do this after visiting Apple). Here, the IFIXIT guide you'll need to follow: MacBook Air 13" Early 2015 Logic Board Replacement Follow the first three steps, then jump down to Step 22. Carefully remove it and then put it back in, reconnect the battery is it working now? If not you'll need a new display assembly as the camera is mounted within it and not easy to get to.

Was this answer helpful?

Yes No
Score 1

2 Comments:

Hey so I only need to the step 23 or from 23 to the end? And seem like disconnecting the camera is from step 22?

by

@Lê Nghĩa - Sorry the guide was altered so the step numbers changed you only need to do step 22 after first disconnecting the battery.

by

Add a comment

Add your answer

Pierre will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 2

Past 30 Days: 9

All Time: 4,371