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HELP! I don’t even know the type of MAC!

from google images I’ve learned that I have an iMac... I don’t know how old (although second had) or its model! For 3 days now it’s “loading” bar does not go past half way. I have tried as suggested resetting and holding down the “Shift” key, and while I suprised myself in finding said key, alas it did not work. So I seek help from all more knowledgeable than me (please be kind and gentle!aka no computer language) Many thanks in advance, Betsy.

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"No computer language" I've been told that before ;) have you seen our mac identifier?

either way, what were you doing when it stopped?

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Aiden. well that gets a little complicated. How about just looking at the EMC # on the bottom of the stand and inputting it here:

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Betsy Cornbill will be eternally grateful.
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