15.6" Windows 8.1 Laptop made by HP / Intel core i7 processor x360 TouchSmart

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My battery says it's fully charged but CP dies when unplugged. HELP!

I have an HP Envy 15. Every time I unplug the computer from the outlet it dies within a minute or so. At first I m thinking dead battery but I just got a new battery today and my computer says it s fully charged but when I unplug the laptop from the wall it still dies. Any other suggestions to what it could be?

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1 Answer

Hi,

Try running (or downloading, installing and running) the HP Diagnostic Test Software Component Tests - Power Tests to see what results it gives.

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