A Windows 8 laptop series by Acer with Intel Core i3 or i5 CPU.

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Why my laptop say 'The User Profile Service service failed the logon

User profile cannot be loaded

Windows 7 ultimate

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Source: https://support.microsoft.com/en-us/kb/9...

  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Use registry editor:
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Click start, type “regedit” in the search box, you should see “regedit.exe”, click it to run.
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Locate the right key:
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)In Registry Editor, go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Backup the ProfileList:
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Select the key, then go to the top menu, * Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)File -> export. Give it an appropriate file name (e.g. profilelist_backup_20150131) and save.
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Fix the registry:
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Looking for the ones with the longer names e.g. S-1-5-… Look at the profile entry in the registry and see whether you can find something like this (see below). If you can see two entries: 1 ends with “.bak” and the other doesn’t. Then we are good to go to the next step.
  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Click on the one without the “.bak”, check the key ProfileImagePath and see whether it is your profile. If it is, then move on to the next step.

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  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Now right click on the one without “.bak”, rename by adding “.old” at the end. Then right click on the one with “.bak”, rename by removing the “.bak”. You should end up with something like below.

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  • Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. **)Finally, go to the entry without “.bak” and ensure the following keys are set to these values:

Key: RefCount, Value: 0

Key: State, Value: 0

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