The Apple iPhone 5c was announced on September 10, 2013. Repair of this device is similar to the previous models, and requires screwdrivers and prying tools. Available as GSM or CDMA / 8, 16, 32 GB / White, Pink, Yellow, Blue, and Green.

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Why does the earbud audio cut out when I press the Home button?

When I press the Home button while my earbuds are plugged into the jack, the audio will usually cut out in the left earbud; I think the right earbud may become momentarily quieter as well, but I'm not sure. This also sometimes happens when I put pressure on certain parts of the screen near the home button, including when I walk with the phone in my pocket. There are no interruptions in either phone speaker audio or Bluetooth signal when I press the button, and I have not noticed any interruptions in the signal through the jack when I am not pressing on or near the Home button.

Also, my phone no longer responds when I press the remote button built into the earbud cord (above the split, on the left side).

I have tested other phones with these earbuds after these problems started, and have determined that the problem is within the phone. I would prefer to fix this without having to replace the entire jack+Lightning connector assembly, but I haven't opened the phone up yet so I don't know for sure what's broken.

Update (01/15/2018)

I have replaced the lightning connector assembly, which fixed the problem. However, errors during the repair have led to new, more serious problems which I will detail in another thread.

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1 Answer

Chosen Solution

It sounds to me like the Lightning/Headphone Flex is damaged and responding to pressure in unexpected ways. You can replace this yourself by following this guide and purchasing this part.

iPhone 5c Lightning Connector and Headphone Jack Image


iPhone 5c Lightning Connector and Headphone Jack


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