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Released September 2016, the Vivo 5R represents the sixth generation of the Vivo series and an update to the Vivo 5.

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Phone isn't turning on

My phone went off and it's not charging anymore so it's not turning on

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Please be advised that myself, nor this web page can be held responsible for damage to any device, should an attempt at repairing one's own device fail. Always make sure to consider hiring a professional repair shop to fix your device for you.

Diagnostic steps for not charging:

1) Check for a blocked port (Lint build up can keep a cord from fitting in properly. if the frame of the plug is not flush with the device, using small tweezers, and being careful not to damage pins, pry out any dust or lint.

1) Try a Known Functional Cord. (Works on another device)

2) Excite the battery: Hit the + and - of the battery with an external power supply for approximately 10 minutes. (Be sure to verify you are using the amperage and voltage that the battery can handle. (Located on the battery with the specs.) This is a very specialized repair. please do not try this if you have not been trained to do so, or do not have the proper power supply to do it, as it may cause damage to the device, or physical harm to property or self

If the device boots, then the battery is functional, and you can continue forward with your diagnostics.

3) Scan board, and Flex circuits for physical damage. Looking for signs of blown or chipped components. Scorch marks, or corners of components broken off. Replace as needed, and test again. A 10X+ microscope assists very well in this stage

4) at this point, plug in the device again, and check if it charges. if it isn't, then go forward with replacing the charge port itself.

5) if replacing the charge port does not fix the issue, then you are experiencing an IC or board failure, in which case, it will just be better to replace the device.

I hope this guide has helped you in your diagnosis.

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2 Comments:

i can not open the back cover

it's sealed

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yes. each phone is opened differently. If you are looking into fixing it yourself, you can find a guide for a teardown on the forums, or youtube, or the such.

i would not suggest doing this if you have never opened a sealed device before. as a samsung warranty technician, i was trained for 2 weeks on the procedure to do it properly, using the proper tools, and the proper technique. it is not something you will get right the first time.

otherwise, you can pay a trained technician, versed in opening sealed devices, to run through this procedure for you.

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