The Epson WF-2540 is an all-in-one color inkjet printer.

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scanner not communicating with laptop

Setup my Epson WF-3620 all-in-one printer wireless yesterday due to an xfinity router change. The unit prints wireless and the printer USB port connects to my laptop wireless. I cannot get the scanner to communicate with my laptop. My laptop has Windows 10 64-bit. Any suggestions?

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Where is your printers USB plugged into?

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how you try to scan without the computer ? if it works then you meed to:

1.- re-install the driver

2.- run anti-virus software

3.- i recommend malware bytes and avast.

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3 Answers

under devices in windows 10 delete all references to the epson printer and re-scan.

if no scanner then delete them all again and use the software that came with printer.

u mention USB if you use wireless only the USB should not be connected.

also check the epson manual and see if allows multiple ways to connect to the printer.

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Uninstalled everything and used setup CD. Still not connecting to scanner program. Prints fine from laptop and scanner works saving to flash drive on printer. Puzzled.

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does the scanner appear in the windows 10 devices?

how you try to use the epson software directly?

i hope you can use the explorer well so if you can open it and navigate to this directory windows\system32 see if you have a directory called "twain_32" inside there is a file named "wiatwain.ds" but the more important folder should be named "Epson". For example my is named "SCANPORT".

are you using just wireless or you still have a USB cable attached?

Just in case you forgot (i hope not) how to do the scanning, see below:

Steps to scan to Devices and Printers:

Power on your printer or scanner.

Place your document or photo on the scanner glass or automatic document feeder.

Search Windows for and open Devices and Printers.

Right-click your printer and click Start Scan.

Choose your printer or scanner, then click OK.

Choose your scanning source.

Click Preview.

Click Scan.

Choose your import options, then click Import.

One more thing go to the epson website and see if they have a new driver for your printer.

You can also called them and speak to a technician.

P.S. I guess you try to scan and windows wasn't able to see the scanner because of the change.

There is a possibility that windows 10 got corrupted because of the change.

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My Epson WF2540, the scanner was not communication with my LAPTOP (win 8.1) so I checked

"device & printers" I made it the default printer and it solved the problem.

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Joan will be eternally grateful.
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