Fix Your Stuff Community Store

Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

1364 Questions View all

Options

iOS update stuck on white screen, need to recover files.

After being prompted to update to iOS 11.1.2 my iPhone loads up approximately 99% through the progress bar, then stops. I left the iPhone for 8 hours in order to update however upon coming back and/or restarting it always gets stuck at what seems to be 0.5mm from the end.

I would return the iPhone to Apple straight away if I didn't have my Photos and Videos on it (which I never backed up) I have found similar issue happen to a user here with iPhone 6 plus (iPhone 6 Stuck on Apple Logo with Progress Bar Not Moving After Update)

However my real question is if and how it'd be possible to extract the Data from this iPhone, be it Apple service or software that allows me to do so. I am able to unlock the phone when prompted by laptop/desktop iTunes to connect however the "Trust this computer" button doesn't pop as it's covered by white iPhone update screen..

Block Image

Any help will be appreciated,

Thanks

Answer this question I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

2 Answers

Filter by:
Most Helpful Newest Oldest

Options

try to press the power and home button for 5-10 sec. it will then restart

Was this answer helpful?

Yes No
Score 0

1 Comment:

Yes the iPhone shuts down.. I've already restarted my iPhone several times as I've said in my question.

by

Add a comment

Options

Leave the phone on and wait for it to run out of battery. Plug it in and then sync to computer.

Was this answer helpful?

Yes No
Score 0
Add a comment

Add your answer

Matqo will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 4

All Time: 1,635