Released September 25, 2015. Model A1688/A1633. Repair of this device is similar to previous generations, requiring screwdrivers and prying tools. Available as GSM or CDMA / 16, 64, or 128 GB / Silver, Gold, Space Gray, or Rose Gold options.

1514 Questions View all

Dropped phone in water - everything fine except I can't hear

So I dropped my phone in the water yesterday for a brief second. When I picked it up and inspected it everything works fine except for the sound. I can't hear anything unless I have the headphones in. When I try to just put the volume up it states the headphone volume went up even when there isn't headphones connected.

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Chosen Solution

With water damage, you have to decontaminate the logic board before doing anything else, otherwise there will be latent issues down the road. The water probably got in via the ear speaker. From there, it has a tendency to migrate it's way to the logic board...if it shorts out a capacitor on the main voltage line, then the phone is dead. In your case, the ear speaker may still have water, hence no sound.

  • Open your phone and remove the logic board (follow this guide)
  • Inspect the logic board, especially around the connectors and look for corrosion.
  • Inspect both sides of the board. Unfortunately, 80% of the board is covered in shields. That's usually where the damage is occurring.
  • Put your board in a container with >90% isopropyl alcohol and let it sit for a while.
  • Use a soft brush, like a toothbrush and lightly brush away any corrosion you see.
  • Rinse in alcohol and repeat.
  • Let it air dry for a day.
  • Re-assemble and hope for the best.

You should also replace the battery if it has swollen. Resist the temptation to pop it to let the gas out. A compromised Li-ion battery is a fire hazard. If the device appears to power up but behaves erratically, then use a tool like 3uTools to flash the firmware as it may be corrupted.

A professional repair shop that does water damage repair may be able to recover your phone or the data because they have access to pro-level ultrasonic baths and specialized cleaners as well as the skills to troubleshoot your board. Many shops have a no fix/no fee policy so you don't have to spend money to find out if the phone is fixable or not.

Was this answer helpful?

Score 1
Add a comment

I did the same thing and afterwards everything worked except for the sound. I couldn't play music, hear someone on the phone, or anything. I looked up stuff but I didn't know how to do most of it so I went to the basics: sticking it in rice. I put my phone in a ziplock of rice and made sure all the air was out of the bag. I left it there over night and the next morning I could play music. It might not work for everyone but it worked for me.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Jennifer will be eternally grateful.
View Statistics:

Past 24 Hours: 111

Past 7 Days: 810

Past 30 Days: 3,188

All Time: 16,293