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My Xbox One S will not play certain games; the games will crash. :(

I bought my Xbox One S (Battlefield 1; One Terabyte edition) through Wal-Mart via Internet. My Xbox One S will not play certain games, it could be the hard disc but I have played it on different console. The hard disc games work on different consoles.

I need some council to figure out what is wrong with my console. I heard it could be my Motherboard that is broken, my disc reader is broken. I do not know but having valid help could do me some good right now, thanks!

P.S. I got it through USPS, I am not sure if this will help you or me.

Answer this question I have this problem too

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Does it do the same thing with downloaded games? How far do you get into the games? Are the games meant for the 360 or the one?

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