Xbox Sync Controller Button Not Working or isn't responding to click

When i hold the sync controller button on the left side of the xbox one the button makes a clicking noise but don't work the other day it was working now its not and the only way i can use my controller is to use a usb cable to use the wireless controller

the xbox one rf board is working and getting power and the wifi board is working as well

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I cannot get my controller to sync to the Xbox. When i press the side button on the Xbox it will not enter sync mode. if i plug the controller in with a USB cable it will work like normal, but the second I unplug the cable it disconnects. I have already tried a factory reset of the system and tech support wants to charge me to replace the system. any advise?

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If it is my xbox one settings is there any ideas of what settings can cause this issue - it all started when i installed a update microsoft released i factory reseted the xbox one and hard reseted any ideas what could cause this issue. - Please Help

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