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Repair guides and support for the laptop/tablet hybrid in the Toshiba Satellite Radius series.

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Why is my sattelite asking for a password?

After an update my Toshiba p55w restarted and opened on a page with large white square with a key board and a space that said 'password'. Now I can't get into my PC at all. "F" keys don't work, I can't get into safe mode. In fact I can't do anything. I tried every password I ever used and after 3 tries my PC shuts off. So now it is just a brick.

Let me be clear : I can't do anything. No access to anything but the screen with the white square with keyboard and password. Nothing else, nada, zip, zero, zilch. Any help would be appreciated.


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This sounds like a UEFI password. After the 3rd attempt does it give a code? This is a recovery code and you can use it to get an unlock password from a couple of websites that Google (for some reason) doesn't index. There's a link to them in the External Links section at the bottom of

If you're in legacy mode (it looks like old fashioned BIOS) then it may be possible to reset the password by shorting a couple of solder pads on the motherboard. On a set of Toshibas I unlocked last year they were visible under a bottom cover plate next to the RAM sockets, and it helped greatly to temporarily solder onto them a push button on the end of a long flying lead. Google may help you find them, if not try, which seems to have less scruples than Google.

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Thanks for your answer, however the shorting of the contact points doesn't work on This model Toshiba laptop. There is no message that comes up at all, ever.

After 3 password attempts it just shuts down and when I restart it goes back to

the big square white box with keyboard and password space.

Thanks again


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