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This affordable large-screen Android phone sports a 5.7-inch display and large 3,400 mAh battery.

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I can't connect to the internet using my mobile data, icon won't displ

I cannot connect my ZTE Z970 to the internet using mobile data. I have pulled down the notification panel and enabled the mobile data but the icon won't show . I have switched ON mobile data still the icon won't show up on the notification panel. I am unable to use my mobile data please what is the solution .

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5 Answers

Chosen Solution

First thing to do is reset your phone to reset the network. You can also just switch airplane mode on and off.

If you already know that the settings are set, one thing I can advise is to turn on Data Roaming w/ Mobile Data on. I have no idea why this works, but I see this with certain androids. In order to have Data activated both options must be active.

If it's not working as a result of water damage/drop then please provide more details as to what happened prior to it not working.

If all fails, go see your carrier and see why you have no data.

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I tried all your suggestions and still the mobile data icon won't display nor activate. Prior to this issue I had done a factory reset because the soft keys (Home, Back and Options) were no longer working. It was after this that I noticed the data activation issue. I also have approached my carrier, and their suggestion also did not solve the challenge.

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This may be a long shot, but I forgot to add this.

Check your Data Usage and see if there is a Cap on the data usage. You should be able to reset it and or remove the cap. After that restart the phone.

It's a rare one, but it does happen.

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Hello everyone,I know this is an old thread but I still wanna share my idea about how to solve the ZTE Z970 no data connection ,to make a long story short just go to the apn settings in the phone add your carriers apn then head down to were it has IPV6 on still on the apn configuration menus were you added the apn and change it from IPV6 to IPV4 save your settings and make sure to tick the apn so activate it and there you go I tried I on several units and it works perfect

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thank you so much. I spent almost an hour with cricket trying to fix my phone after words they told me call zte. The guy helped me set up a new apn but left me stranded. I saw this and added this change to the new apn and it worked. thank you so much.

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What and where is an settings? I hate when people use abbreviations

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I did the ipv change and managed to get 2G internet but it's too slow

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Is your sim card a 3g or 4g sim card?

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What and where is an setting? When answering tech questions, don't use abbreviations. Also, an answer thread isn't food. It can't be “old". Corporations won't provide many answers and these thread answers STILL help,

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Please I can not get the 3g or 4g network is still 2g and not making the phone to access the internet

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Ukan Anobo will be eternally grateful.
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