I can't download or update apps
I have a alcatel onetouch and i can't download or update apps in my google play store error 492 keeps popping up i really need help
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Hi @megan1990
Try clearing the Google Play Store Cache.
Go to Settings > Manage Apps > Swipe to "All" scroll down to Google Play store > Clear Cache & Data.
Restart phone and then try to download / update an app
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I still get this message: error retrieving information from server. DF-CHARTA-01
I am also having the same problem with my phone
It is still slowly downloading, and it has been almost an hour.
Im searching for this error code and i manage to fix this issue not only clearing the google play store services cache or application cache.
in this website i found Solution No.2 https://www.errorsolutions.tech/error/go... since i do have SD card so i follow this steps.
if you still getting error when you trying to update your app or installing some app try this Additional steps to be done is to uninstall the updates on google play then update again..some of this basic troubleshooting will sort out the problem of course before you did this you need to have a strong connection.
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13 Comments
What do I do if I don't have manage app
by Sabrina Perkins
Hi @sabrinap83 ,
What is the make and model number of your phone?
by jayeff
I have a alcatel onetouch and i can't download Google Sheets or You Tube or even Update my google play store error 504 keeps popping up i really need help
by Trevor
Hi @casfa ,
Can you access the internet OK from a browser on your phone?
Have you tried turning Mobile data setting off then back on again and then trying to connect?
Not sure of your model but check in Apps > Settings > More > Mobile Networks > Data Connection > select OFF, the select ON
by jayeff
@jayeff ALCATEL ONETOUCH M/NA851L
by james3003
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