Skip to main content

Fix Your Stuff

Right to Repair

Parts & Tools

Small media streaming device that plugs directly into your TV's HDMI port. Originally released by Amazon in November 2014. The latest version comes with a voice-activated remote.

93 Questions View all

My remote is not working and I can't connect my Wi-Fi for my phone

My fire stick remote stopped working and my WIFI is not connected to my firestick so I can't connect my fire stick app on my phone to my fire stick on the TV how can I fix this problem without ordering a new remote?? Please and thank you!

Answered! View the answer I have this problem too

Is this a good question?

Score 14

Comments:

Thank you! Huge help and quick fix.

by

Cannot get my screen to unfreeze, I am stuck on the restart button with a message that's says Your Amaxon Firestick is switching off, but it'd been like it for 4 days now. What can I do?

by

I lost my remote in a move, and I'm on a new internet, so my fire stick is ot connected to ant internet. Is that going to stop me from pairing a new remote?

by

Easiest way I found,was using the OTG cable I had for my Usb,put the Bluetooth keyboard chip in it,right click on the keyboard and press ok and that opens up settings. I had to do full reset,but it got my remote working again,and so my Firestick

by

Add a comment

Nintendo Switch Kits

A quick fix to get back in the game

Shop Switch Kits

Nintendo Switch Kits

A quick fix to get back in the game

Shop Switch Kits

18 Answers

Chosen Solution

I just fixed mine with the same problem! I could not get the remote to operate the firestick and unfortunately the Wifi was not connected yet so I could not yet use my phone App.

Turned out my remote was not working.

Here is how to work around it:

I borrowed another remote to get the firestick online.

How to Pair a new remote to a firestick:

So you get to the input/screen on your tv where you can view the firestick.

Make sure to put in fresh new batteries in the new/borrowed remote or you might deive yourself crazy!

1. unplug the power to the fire stick. Wait 10seconds

2. Re-plug the power to the firestick. Watch the firestick boot up on your screen

3. Press select (middle round button) and home button at the same time - I had to hold mine for 45 seconds; I got a message that a new remote was connected!

Then you can get your firestick online with Wifi - then just start using your phone

Was this answer helpful?

Score 24

Comments:

Thx. This worked flawlessly

by

I signed up for this website just to tell you how awesome you are Carina Lea! I spent hours trying to figure this out and finally came across your solution. It worked perfectly!

It took about 60 seconds after I let go of the buttons (I held them for 45 seconds) to see the message on the bottom right corner of the screen.

Thank you so much!

by

Thanks it works!!! I didn't unplug the fs, i just held the select and home button. Thank you

by

Thanks so much for this, I spent many hours tryna figure it out and got fustrated and gave up, after I finally run across this I tried it and it works, thank you

by

Thank you. I've been racking my brain trying to figure this out.

by

Show 15 more comments

Add a comment

Sad to say, didn't work for me. The remote is only a couple of months old, but as of today, nothing works, including the supposedly brand-new Amazon batteries, or the ones I replaced them with. The problem is the remote, and also the stick, since its response to the phone app is sluggish and erratic. My Roku stick is a dream, on the other hand. I wanted to move the Fire stick to another TV, but I'm thinking seriously it's time to jump ship and get another Roku stick.

Was this answer helpful?

Score 4

Comments:

Clean the battery connections in your remote. I had the same issue and all it was is the connection in the remote that your battery's connect with were corroded..I used a razor blade and scraped them clean and it worked right away again!

by

This worked for me...... Just clean the connection

by

What if the fire stick forgets the network or you want to connect with new network which the stick doesn't remember, without remote.

by

Add a comment

There is an app you can use, Fire TV, but you have to have the device and your phone connected to the same Wi-Fi for it to work unfortunately.

Was this answer helpful?

Score 1

Comments:

I Can't do anything, my screen remains blank. Also when I open remote app and go to find devices it doesn't show anything. Seems my fire tv isn't on or connected anymore

by

You cant place MyFirestick app in your phone, but if you phone doesnt pick up a firestick thats clearly picking up a signail then what the !&&* ! Tried everything but throw the kitchen sink at the %#*@ thing ! Geez?!

by

Add a comment

Hi

Thanks. It worked. I had to remove the batteries from the remote and scrapped and cleaned the battery terminals. Replaced with new batteries. Switched off, unplugged the Firestick & again plugged & Switched…..It worked like charm…..

Was this answer helpful?

Score 1

Comments:

Wow, it actually worked. I spent several hours searching the Internet and you tube for solutions. None of them worked. However this one worked. Thanks a million Carina!

by

Thanks! It's been months since we've been able to use this remote and now we can!

by

Add a comment

I had this same issue. My husband unplugged the Fire Stick both from the wall and from the TV. But if your fire stick isn’t connected to WiFi, I don’t see how it would work at all? After unplugging it, he went to settings > remote control and it recognized the remote and its working fine now. I hope this will help you.

Was this answer helpful?

Score 0

Comments:

If you click on settings the remote is working

by

Add a comment

I didnt pair a new remote, but instead repaired/ reset the same remote using your instructions. It worked great. Thank you so much.

Was this answer helpful?

Score 0
Add a comment

Ok. Sounds really stupid but I just discovered this as I made the same mistake. On most remotes the batteries go in opposite ways to each other. Not the firestorm. They go in the same way round. Just check because my remote now works and I feel thick as $@$*

Was this answer helpful?

Score 0

Comments:

Well, i cannot connect my firestick to my fire tv app using my new Wi-Fi. Unfortunately I dont have the old Wi-Fi to use... And the phone app wont let me connect to the new Wi-Fi since the firestick isnt connected to the new Wi-Fi

by

There has never been and never will be anything that has the batteries set up with the same terminals in contact (or 'in opposite ways to each other' as you stated). They will always go the same way when inline with each other so that positive on one battery touches negative on the next.

by

Umm... Actually new Logitech wireless mice are like that...

by

@cynystrc that is not accurate. I have a Phillip DVR which require opposite end battery placement and a Toshiba television just to name a couple. Kyo is correct, I havea microsoft mouse which requires oppiste end. Never is incorrect.

by

Add a comment

It worked!!! Thank you so much!!! I held the select button and home button for 60secs and viola I got the message.

Was this answer helpful?

Score 0

Comments:

Am having a problem with the firestick remote on my phone.the original remote went bad .i download the fire remote,i works well for me at home but when i went to a friends house i sign in with the amazon account but it wont connect for me to do anything.

by

Add a comment

I'm having an issue with my firestick. Every time I start it up my stick doesn't go to the regular home screen. It pops up what's new and has a selection to continue but since my remote isn't working I'm not able to click continue to get back to the home screen. Also the stick does not have the Wi-Fi connection. I bought a new remote off of eBay and I've tried to pair it multiple times please help me figure this out this is going on 5 days I've tried

Was this answer helpful?

Score 0

Comments:

I’m having the same issue!!! Did you find a solution?

by

Add a comment

None of these solutions worked for me. Since the remote doesn’t work, I couldn’t go to my settings to reset it after trying to re-pair the remote. I’m ordering a new remote.

Was this answer helpful?

Score 0
Add a comment

Did you try pressing just the home button for 10 to 15 seconds then release it, works for me when remote is dead or not responding..

Was this answer helpful?

Score 0
Add a comment

If you have traveled and used your hotspot on your fire tv stick. Turn your hot spot on and it will automatically connect. Once connected you will be able to go to network setting and connect to the Wi-Fi of your choice and will be able to use the my fire tv remote app..

Was this answer helpful?

Score 0

Comments:

My firestick frozen on cant connect to internet remote wont respond tried everything now what

by

What happens when you have the MyFirestick app do exactly as youve said ! Then the App cant even hook up to the firestick because it cant find it ?! Been through most theses supposed solution and Nothing ! Amaxon must be making a FORTUNE of selling NEW REMOTES !!!

by

Add a comment

Thanks so much. Took, as you said, like 60

Was this answer helpful?

Score 0
Add a comment

Another workaround is changing your WiFi network SSID name and password to EXACTLY what it has already stored in your fire stick from previous connections. It doesn’t have to be connected to the same network, just trick the fire stick to thinking it’s the same by using the same login to the wireless network you’re connecting to.

Was this answer helpful?

Score 0
Add a comment

Nothing worked till I did this...

Take off the batteries from the remote. Scrape the part in the remote that connects to the batteries with a metal (I used a fork). Put the batteries back in.

And try…

Was this answer helpful?

Score 0
Add a comment

It worked. You do have to hold the buttons down for like a full minute but it does work.

Was this answer helpful?

Score 0
Add a comment

The fix didn't work for me. I downloaded the Firestick TV app to my phone and found that it was working after I'd paired it to the firestick. Then I went into settings and clicked on remotes and asked it to find the 'old' remote as if it was a 'new' remote. It found it but the on-screen instructions for pairing went by so fast that I had to repeat the operation 3 times, reading a little more of the info each time until I managed to complete it. Now all works fine. In fact, it works better than it did before it lost the pairing so it must have been going 'off-beam' for some time. Scotty... beam me up...

Bill (Urban Tiger Radio)

Was this answer helpful?

Score 0
Add a comment

I have a problem with my fire tv stick, im using the tv remote and when i need to use the firestick remote i have to pair it but now im having a problem with my device, when i try to pair the remote from the settings it will just leave the pairing setting and every time i try it does the same thing so i tried to restart it from my device in the sitting but i cannot enter i just keep clicking on it and ablank page then back to settings i can enter the application but i cannot enter the my device and preference settings. I removed my tv stick for the tv and left for a few minutes now there is a bigger problem, when i go to the home screen it says that the device is no connected to the server and i need to restart it from the settings, how can i if the settings does not work and the remote also i even tried to use my mobile but i couldnt connect it( no code appeared to pair it)

What do i do?? Do i have to throw it a way??

I couldn't find a place to buy a new firetv stick its out of stock in my country.

Please help me

Was this answer helpful?

Score 0
Add a comment

Add your answer

Natasha Lopez will be eternally grateful.
View Statistics:

Past 24 Hours: 150

Past 7 Days: 950

Past 30 Days: 4,061

All Time: 289,993