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Released July 2016, identified by model number A2017U

35 Questions View all

Why wont my phone open up...it tries to but immediately shuts down an

I bought phone 3 months ago and it worked fine until today. I push the power button to start it and it goes through the normal procedure until the screen opens up as expected but then immediately shuts down and restarts opening procedure and same thing happens over and over.

Answer this question I have this problem too

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2 Answers

If it's an iPhone u need to hold the power button and home button for about 10 seconds. If not hold the power button and volume up button to reset it.

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Yes, i have same issue for 2 days with Axon 7 mini (model: ZTE B2017G).

Phone displays "[Launching?] apps..." then "Optimizing app 1 of 1" just before rebooting. The last app added on Play Store was "Google Keep" (in fact unsollicited) and before a Facebook update, what about you?

I could limit damage by taking the phone to in Safe Mode where all apps are disabled except the basic Android OS ones (Gmail, Maps,...).

To do so, I did follow the instructions at this link:

http://howtosafemode.com/555/how-to-turn...

It won't work out straight away, you need a few trials and a bit of luck (you really have to switch instantly from 'Power' to 'Volume down' button and keep pressing until you see.

Now I'm stuck there. Cannot install antivirus like AVAST nor apparently uninstall the recent apps.

So, looking for assistance at this point.

Best,

Cedric

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