Broken headphone jack/USB adapter

I have several Chromebook 3 tablets with broken headphone jacks.  I recently purchased 2 of the Ugreen USB Sound Card External Audio Adapter with 3.5mm Aux.  I plugged the adapter into the Chromebook and headphones into the adapter but the sound continues to come from the built in speakers and not through the adapter.  I tested the adapter/headphones combination on my desktop PC and it worked as it should, sound through the headphones and not the PC.

Any ideas why it doesn't work on the Chromebook?  Is there some internal setting I need to change or ???

Answered! View the answer I have this problem too

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There is a tool, the GripStick, specifically designed to easily remove broken headphone plugs without having to disassemble the device, use glue, drilling, or any other unsafe method. It also works for any mobile device, tablet, computer, or any other electronic equipment that has a 3.5mm headphone jack.

https://www.youtube.com/watch?v=Ii5OKvtN...

It is made by Nightek (http://nightek.com/), and you can also buy it here on iFixit:

GripStick Headphone Plug Extraction Tool

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Most likely a driver issue. Chromebooks probably don't support it. I've had very little luck with external devices on mine, as I've had issue with even getting storage devices to work. Good luck and sorry I couldn't help more.

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Thank you Reed. I was afraid of something like that. Again, thanks, your reply was very helpful.

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No problem! Glad I could help. I'm sorry I couldn't provide you with a way to fix it. Good luck!

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