Asus ZenFone 2 (ZE551ML) is an Android smartphone manufactured by ASUS released March 2015.

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How can I understand what's the problem?

My phone doesn't work anymore. It neither starts nor charge. The charge's led doesn't go on when i try to charge it. I changed the usb connector but nothing changed. Can someone help me to find the problem? ,

Update (08/30/2017)


I tried various cable and charger.

It's happened in the night, battery was on 60% but in the day's after morning nothing work , no led's light while charging and no responding when I push the power button.

Answered! View the answer I have this problem too

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Did you drop the phone? Does the phone charge when you use a different cable and power brick?


Different battery perhaps?


Do I have to try with a different battery? Can it be a motherboard's problem ?


Yeah, it could be either the mother board or the battery.


Is there no tools or methods to understand before what is not working or I can only try and try again till the solution?


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Use this guide to access the battery, the required tools are listed at the beginning of the guide I think.

This one will get you to the main board.

Asus ZenFone 2 Battery Image


Asus ZenFone 2 Battery Replacement

Difficulty: Difficult20 minutes

Asus ZenFone 2 Motherboard Image


Asus ZenFone 2 Motherboard Replacement

Difficulty: Moderate15 minutes

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