Ice is not dropping into receptical

Any other ideas around this? Bought a house with a 2012 samsung refrigerator and all of a sudden the ice stopped dropping. I have tried the re-set multiple times and it doesn't seem to be working. It looks as though ice is being made but isn't dropping into the bucket. Since we weren't the ones who bought the fridge, I don't think I am able to have a service technician come out to look

Answered! View the answer I have this problem too

Is this a good question?

Score 1


I don’t know if it helped but I have the same problem. Only mine makes the ice but doesn’t drop the ice in the bucket even though the bucket is empty. The ice gets stuck when the trays empty. I have to get a long plastic spatula and break the ice loose which is stuck between the ice maker and the wall of the box. I have to do this at least once a week. I thought Samsung made a good refrigerator but I will never buy another.


Add a comment

Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

Browse Our Store

2 Answers

Chosen Solution

Does the maker have a sensor arm that detects when it's full and is it in the up position? If so, gently push the arm drop to release it from the off position.

Was this answer helpful?

Score 3


Hello I have the same problem, but I noticed that there is a small piece of ICE in the arm, I removed and the ice fall down again, however after several minutes another small piece of ice are in the arm


Add a comment
Most Helpful Answer

KristenGallagher, You reset it by unplugging the refrigerator for at least a 20 seconds then plugged it back in, correct?

Is there ice in the ice maker tray waiting to be dumped? Or is the ice maker tray empty?

If empty be sure the water is on. A dirty water filter can get clogged and not be able to fill the the tray. If your unit isn't cool enouh the sensors on the ice maker won't let it advance. You should be able to see a "test switch/button" on the ice maker. Hold it for 10 seconds and it should complete a test. It will cycle around, dump ice, cycle to the fill and cycle around and stop-all in a few seconds. If you hold the test button down for 10 seconds and nothing happens, you'll probably need a new ice maker.

Was this answer helpful?

Score 5
Add a comment

Add your answer

Kristen Gallagher will be eternally grateful.
View Statistics:

Past 24 Hours: 35

Past 7 Days: 240

Past 30 Days: 983

All Time: 16,861