Can you damage flash memory by doing screen replacement?
I work for a local repair shop, and have been servicing iphones for years. Today I received a call from a very disgruntled customer claiming we damaged her "hard drive" with our screen repair. From what ive been told the phone is shutting down and locking up. She says Apple is the one who told her what was happening and why it happened.
I am highly skeptical of this. In which ways could I have caused this doing a standard screen replacement? Yes, i do fully disconnect the battery first, and it is the last thing I reconnect before setting the screen down into the frame.
Any insight would be appreciated.
Is this a good question?